FAQ2023-09-28T15:50:01+00:00

Frequently Asked Questions

Can I redeem my points from my online order?2023-09-28T14:54:49+00:00

Because our online platforms are third-party systems, it is not integrated with our loyalty system. Points can be automatically redeemed in-store. Please feel free to contact us and show proof of order via order number and we will be happy to add those points to your account manually!

How can I see how many points I have?2023-09-28T15:43:43+00:00

Because our online platforms are third-party systems, it is not integrated with our loyalty system. Points can be automatically redeemed in-store. Please feel free to contact us and show proof of order via order number and we will be happy to add those points to your account manually!

Where can I find the nutrition guide and allergy information?2023-09-28T16:21:42+00:00

Click here to find our food allergy guide and nutrition guide!

Who should I contact if I have a delivery issue?2023-09-28T16:46:58+00:00

Since our delivery is from third-party services, you will have to contact the company directly. Third-party services include UberEats, DoorDash, GrubHub, etc. For all food or order issues, please contact us using the contact form or call the Dojo directly!

What can I redeem my points for?2023-09-28T16:50:28+00:00

Click here to learn about our rewards!

Do my points ever expire?2023-09-28T16:53:29+00:00

Nope! Points will forever be there!

Do you sell gift cards?2023-10-03T19:50:19+00:00

Yes! You can purchase a physical gift card directly in-store at any of our locations, or purchase an e-gift card on the official Sus Hi app!

How to purchase in-store: place your gift card order on the kiosk and swipe a physical gift card to activate and add money onto it.

How to purchase in the app: download the official Sus Hi app and click on the “gift card” button. Select “send a gift card” if you want to send it to a family or friend, or select “add value” to add more funds to your own gift card.

Download our app on the App Store and Google Play.

Can I cancel my online order after I’ve submitted it?2023-09-29T03:39:42+00:00

Yes, you can call the Dojo location where you placed your order to have it canceled. For a list of Dojo locations and store information, click here.

Where can I learn more about opening my own Dojo?2023-09-29T03:43:38+00:00

Click here if you are interested in expanding with us and would like to learn more!

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