Frequently Asked Questions
Because our online platforms are third-party systems, it is not integrated with our loyalty system. Points can be automatically redeemed in-store. Please feel free to contact us and show proof of order via order number and we will be happy to add those points to your account manually!
Because our online platforms are third-party systems, it is not integrated with our loyalty system. Points can be automatically redeemed in-store. Please feel free to contact us and show proof of order via order number and we will be happy to add those points to your account manually!
Click here to view our food allergy guide!
Since our delivery is from third-party services, you will have to contact the company directly. Third-party services include UberEats, DoorDash, GrubHub, etc. For all food or order issues, please contact us using the contact form or call the Dojo directly!
Click here to learn about our rewards!
Yes! You can purchase a physical gift card directly in-store at any of our locations, or purchase an e-gift card on the official Sus Hi app!
How to purchase in-store: place your gift card order on the kiosk and swipe a physical gift card to activate and add money onto it.
How to purchase in the app: download the official Sus Hi app and click on the “gift card” button. Select “send a gift card” if you want to send it to a family or friend, or select “add value” to add more funds to your own gift card.
Download our app on the App Store and Google Play.
Yes, you can call the Dojo location where you placed your order to have it canceled. For a list of Dojo locations and store information, click here.
Click here if you are interested in expanding with us and would like to learn more!
We look for at least $150,000 in liquid capital (cash or equivalents) and a minimum $500,000 net worth. These thresholds position you to obtain SBA or conventional financing and comfortably fund start-up cash-flow needs.
Yes. After franchise signing we assign a real-estate manager who supplies site criteria, demographic mapping, and broker introductions. We review LOIs and must approve your final lease. Each restaurant typically occupies 1,800 – 2,200 sq ft in a high-visibility strip center or end-cap (Item 7 notes).
- Minimum 18 ft frontage and strong daytime traffic.
- Venting for a Type 1 hood (for our prep line).
- Patio seating is preferred but not mandatory.
We provide a prototype floor plan, décor palette, and equipment list. You must use an approved construction-management firm; build-out averages 8-12 weeks (Item 7 note 6).
Yes. We or our designated vendor oversee bids, schedules, permits, and health-department approvals. The FDD allows us to charge a Build-out Management Fee ($10–25 K) which is already reflected in the Item 7 range.
Our current focus is inline and end-cap units, but the FDD permits non-traditional sites subject to separate approval. If you control a food-hall, campus, or travel-plaza location, we’ll review the opportunity case-by-case.
- 4-Week Ninja Training at company Dojos in Orlando covering operations, food safety, HR, marketing, and finance.
- Up to 3 trainees included (Owner, Key Operator, and GM).
- 5-Day field support team on-site during soft-open and grand opening.
- 24/7 e-learning portal for new-hire onboarding.
- Automatic enrollment in the Brand Marketing Fund (2 % of sales) supplies national creative, paid-media buying, and influencer outreach.
- Local store-marketing kit: pre-opening digital ads, PR template, sampling playbook, email/SMS automations.
- Monthly content drops (Reels, TikToks, IG post, print signage) from our in-house studio.
- Franchise Agreement executed
- Site secured and lease signed (60–90 days)
- Build-out (8–16 weeks)
- Four-week training & staff hiring
- Marketing launch and grand opening
- A dedicated Franchise Business Coach with weekly KPI reviews.
- Quarterly field visits and annual system conference.
- 24/7 tech help-desk for POS, online-ordering, and delivery platforms.
- Continuous menu innovation and supply-chain negotiation.
