Sus Hi Eatstation

Accessibility Statement: Sus Hi Eatstation

Published: October 21, 2026 · Last reviewed: October 21, 2026 · Standard: WCAG 2.2 Level AA

Sus Hi Eatstation wants everyone, including people who use screen readers, magnification, voice control, captions or a keyboard only, to be able to find our locations, read our menu, order and contact us at sushieatstation.com.

Our goal

We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.2, Level AA, published by the W3C. Where it's practical we also apply Level AAA techniques (for example, higher contrast and clear link text).

Current status: partially conformant. "Partially conformant" means some parts of the site do not yet fully meet WCAG 2.2 AA. We list what we know below and are working on it.

What we do

  • Automated checks every day with several tools (axe-core, pa11y and the WAVE engine) across our pages, with dated records kept.
  • Automated checks on every code change before it can go live.
  • Manual testing: we are setting up regular testing with a keyboard and screen readers on our main tasks (finding a location, reading the menu, starting an order, and contacting us).
  • No accessibility overlays. We don't use plug-ins or toolbars that change the page. We fix our own code instead.

Known limitations

We know about these issues and are working on them. Each item shows the date we listed it.

  1. Online ordering is provided by a third-party ordering platform (listed October 21, 2026). The online ordering pages are built and hosted by an outside vendor, not by us. Our checks found accessibility problems there, including low color contrast on some buttons and an accessibility overlay widget we did not choose. We have reported these problems to the vendor and are working with them on fixes. If you have trouble ordering online, call the location you plan to visit (phone numbers are on our Locations page).
  2. Maps and other third-party embeds (listed October 21, 2026), such as Google Maps, may not be fully accessible. Every location page also lists its address, phone and hours as plain text.
  3. Older PDFs or images of menus (listed October 21, 2026), if any remain, may not be fully accessible. Ask us and we'll send the information in another format.

Feedback and help

If something on our site doesn't work for you, please tell us. You don't need to describe it in technical terms.

Helpful (but optional) details: the page address, what you were trying to do, and the device, browser and assistive technology you use.

Our response times

  • We'll reply within 2 business days (Monday to Friday, excluding public holidays) to confirm we received your message and tell you what happens next.
  • If you're trying to find hours, menu details or other information now, we'll help you by phone or email without waiting for a fix.
  • We aim to fix confirmed problems on our own site within 30 days, or tell you our plan and timeline if it will take longer. Problems on third-party systems (like online ordering) will be reported to the vendor, and we'll tell you what we heard back.

Technical details

The site relies on HTML, CSS, JavaScript and WAI-ARIA, and is tested with recent versions of Chrome, Firefox, Safari and Edge.

If you're not satisfied

Complaints and suggestions about accessibility, including formal complaints, all go to accessibility@sushieatstation.com. Put "Formal complaint" in the subject line if you want it handled as one. Every message is logged and answered within 2 business days.